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CCNA Voice - Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)

 

CCNA Voice Schedule

CCNA Voice Cost

 

 

Who should attend CCNA Voice?

 

Channel Partner / Reseller

Customer

Employee

Anyone looking to further their networking knowledge.

 

CCNA Voice Course Objectives


Upon completing this course, the learner will be able to meet these overall objectives:

 

Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.

 

Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

 

Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

 

Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

 

Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

 

Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.

 

Describe how to maintain a Cisco Unified Communications solution.


CCNA Voice Course Syllabus PDF Available

 

Introducing Cisco Voice and Unified Communications Administration – Volume 1

 

Course Introduction
Overview
Learner Skills and Knowledge
Course Goal and Objectives
Course Flow
Additional References
Cisco Glossary of Terms
Your Training Curriculum

Overview of Cisco Unified Communications Solutions
Overview
Module Objectives
   

Understanding the Components of Cisco Unified Communications Solutions
Objectives
Cisco Unified Communications Manager Express Overview
Cisco Unified Communications Manager Express Supported Platforms
Cisco Unified Communications Manager Express Data Streams
Cisco Unified Communications Manager Express Key Features
Cisco Unity Express Overview
Cisco Unity Express Modules
Cisco Unity Express Data Streams
Cisco Unified Communications Manager Overview
Cisco Unified Communications Hardware Requirements
Overview of the Cisco UCS Solution
Cisco Unified Communications Manager High Availability
Database Replication and User-Facing Features
Intracluster Communication
Cisco Unified Communications Manager Data Streams
Cisco Unified Communications Manager Key Features
Cisco Unity Connection Overview
Cisco Voice Messaging Systems Overview
Cisco Unity Connection Architecture
Cisco Unity Connection High Availability
Cisco Unified Presence Overview
Cisco Unified Personal Communicator Overview
Cisco Unified Presence Deployment
Summary
References

 

Understanding the Characteristics of Cisco Unified Communications Solutions
Objectives
Overview of Traditional Voice Networks
Analog Circuits
Digital Circuits
Overview of Converged Voice Networks
VoIP Provider Connect
VoIP Protocols
Digital Signal Processors
Voice Codecs
RTP and RTCP
Overview of Packet-Oriented Networks
Advantages and Drawbacks of Packet-Oriented Networks
Quality of Service Recommendations
Link Fragmentation and Interleaving
Compression Methods
Quality of Service Models
Quality of Service Mechanisms
Applying Quality of Service to Input and Output Interfaces
Queuing Algorithms
Summary
Module Summary
References
Module Self-Check
Module Self-Check Answer Key

 

Overview of Administrator and End-User Interfaces
Overview
Module Objectives

 

Understanding Administrator Interfaces
Objectives
Cisco Unified Communications Manager Administrator Interfaces
Cisco Unified Communications Manager Serviceability
Cisco Unified Communications Manager Services
Cisco Unified Communications Manager Operating System
Disaster Recovery System
Cisco Unified Reporting
Accessing the CLI
User Management:  Roles
Custom Roles
User Management Groups
Design Example with Default Roles
Design Example with Custom Roles
Cisco Unity Connection Administrator Interfaces
Cisco Unity Connection Serviceability
Cisco Unified Presence Administrator Interfaces
Cisco Unified Presence Serviceability
Cisco Unified Communications Manager Express Administrator Interfaces
Access the CLI
Cisco Configuration Professional
Cisco Unity Express Administrator Interfaces
Access the CLI
Configuring Cisco Unity Express with Cisco Configuration Professional
Comparing the Interfaces
Summary
References

 

Understanding End-User Interfaces
Objectives
Cisco Unified Communications Manager End-User Interfaces
Customize User Website Permissions
Customize CCMUser Enterprise Parameters
End-User LDAP Authentication
Device Settings
User Settings
Directory and Fast Dial
Cisco Unified Communications Manager Express End-User Interfaces
End-User Web Interface
Enable Web Access for End Users
Cisco Unity Express End-User Interfaces
Telephone User Interface
Cisco VoiceView Express
Cisco Unity Connection End-User Interfaces
Administrator Enabled User Login
Cisco Unity Connection Assistant
Cisco Unity Connection Inbox
Personal Call Transfer Rules
Telephone User Interface
Cisco Visual Voicemail
Cisco Unified Presence End-User Interfaces
End-User Authentication
Preferences
Contacts and Privacy Policies
IPPM Broadcast and Response Messages
Summary
Module Summary
References
Module Self-Check
Module Self-check Answer Key

 

Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Overview
Module Objectives

 

Understanding call Flows and Call Legs
Objectives
Cisco Unified Communications Manager Call Flows and Call Legs
SCPP Call Flow Without DNS
Centralized Remote Branch Call Flow
Centralized Architecture PSTN Backup Call Flow
Centralized Architecture PSTN Backup Considerations
Distributed Architecture Call Flow
Distributed Architecture Considerations
Distributed Architecture PSTN Backup Call Flow
PSTN Backup Path Selection
AAR Call Flow
AAR Characteristics
Cisco Unified Communications Manager Express Call Flows and Call Legs
Cisco Unified Communications Manager Express Call Legs
POTS Dial Peers
VoIP Dial Peers
Matching Inbound Dial Peers
Default Incoming VoIP Dial Peer
Matching Outbound Dial Peers
Influencing Outgoing Call Behavior
Summary
References

 

Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
Objectives
Cisco Unified Communications Manager CoS
Call Privileges Requirement Example
Cos Planning
Cos Configuration Elements
Partitions
Calling Search Spaces
Partition <None> and CSS <None>
CSS Partition Order Relevance
Example of Basic Partitions and CCSs
Example with IP Phone Line and Device CCSs
CoS Sample Scenario
Cisco Unified Communications Manager Call Routing
Call Routing Table Entries
Sources of Call Routing Requests
Cisco Unified Communications Manager Call Routing Logic
Addressing Method
User input on SCCP Phones
Digit-by-Digit Analysis
Cisco Unified Communications Manager Path Selection Configuration Elements
Local Route Group Configuration
Hunt Group Overview
Hunt Pilots
Hunt Lists
Line Groups
Line Group Distribution Algorithms
Call Admission Control
Location Characteristics
Regions
Defining Regions
CAC Types
Summary
References

 

Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express
Objectives
Cisco Unified Communications Manager Express COR
COR Behavior
Default COR Behavior
COR Solution Example
Feature Comparison
Cisco Unified Communications Manager Express Call Routing
Call Routing Backup
Trunk Groups
Ephone Hunt Group Overview
Ephone Hunt Group Default Behavior
Basic Automatic Call Distribution
Typical Call Using B-ACD
Summary
References
Module Summary
References
Module Self-Check
Module Self-Check Answer Key

 

Endpoint and End User Administration
Overview
Module Objectives

 

Understanding Endpoint Characteristics and Configuration Requirements
Objectives
IP Phone Registration Process
Network Time Protocol
Special Functions Used by Cisco IP Phones
IP Phone Registration
Cisco SCCP IP Phone Startup Process
VLAN Discovery Process
IP Phone DHCP Configuration
DHCP Server Feature Support Overview
TFTP Device Configuration XML File
IP Phone Registration
Cisco SIP Phone Startup Process
Cisco Unified Communications Manager Network Configuration
Service Activation
DHCP Server
DHCP on Cisco Unified Communications Manager Express
IP Phone Configuration Requirements in Cisco Unified Communications Manager
Cisco Unified Communications Manager Group
Device Defaults and Profiles
Device Pools
Templates
IP Phone Configuration
IP Phone Configuration Requirements in Cisco Unified Communications Manager Express
Software Configuration Elements
Summary
References

 

Understanding Endpoint Implementation Options
Objectives
Implementing IP Phones in Cisco Unified Communications Manager
Phone NTP Reference
Date/Time Group Configuration
Cisco Unified Communications Manager Group
Regions Configuration
Locations Configuration
Device Pools Configuration
Device Settings Configuration
Device Defaults Configuration
Phone Button Template Configuration
Softkey Template Configuration
Common Phone Profile Configuration
Configuration Methods and Tools
Autoregistration
Configuring Autoregistration
Assigning the Default Autoregistration Protocol
Cisco Unified Communications Manager Group Configuration
Cisco Unified Communications Manager Configuration
Manual Cisco IP Phone Configuration
Add the IP Phone
Configure SCCP IP Phone Settings
Directory Number Configuration
Apply the Configuration
Cisco Unified Communications Manager BAT
Cisco Unified Communications Manager BAT Components
BAT.xlt File
Bulk Provisioning Service
Cisco Unified Communications Manager BAT Templates
Adding Phones
Export Utility
Implementing IP Phones in Cisco Unified Communications Manager Express
Cisco Configuration Professional Community
Adding Devices to Communities
Device Discovery
Initial Configuration
Configure Menu
Telephony Settings
Phone Firmware
Adding Extensions
Adding IP Phones
Adding Users
Associate Users with Phones and Extensions
View Menu
Configuration Tool Comparison
Summary
References

 

Understanding End-User Characteristics and Configuration Requirements
Objectives
End Users in Cisco Unified Communications Manager
Credential Policy
Passwords
PIN
Features Interacting with User Accounts
Types of User Accounts
Data Associated with User Accounts
User Locale
Device Association
End Users in Cisco Unified Communications Manager Express
User Locale
Summary
References

 

Understanding End-User Implementation Options
Objectives
Implementing End Users in Cisco Unified Communications Manager
End Users
Manual End User Configuration Page
Lightweight Directory Access Protocol
Cisco Unified communications Manager LDAP Support
LDAP Integration: Synchronization
LDAP Synchronization
LDAP Integration: Authentication
LDAP Authentication
End-User Data Storage Locations
LDAP Integration Considerations
LDAP Attributes Mapping
LDAP Synchronization: Data Attributes Imported
Synchronization Agreements
User Search Bases
Synchronization Mechanism
LDAP Custom Filter
LDAP Synchronization Configuration Procedure
Activate Cisco DirSync Service
LDAP System Configuration
Configuring LDAP Directory
LDAP Synchronization Verification
LDAP Synchronization User Attributes
LDAP Authentication Configuration
LDAP Authentication Verification
LDAP Custom Filter
LDAP Custom Filter Verification
Implementing End Users in Cisco Unified Communications Manager Express
User Directory
Summary
References
Module Summary
References
Module Self-Check
Module Self-Check Answer Key

 

Enablement of End User Telephony and Mobility Features
Overview
Module Objectives

 

Understanding Telephony Features
Objectives
Cisco Extension Mobility in Cisco Unified Communications Manager
Cisco Extension Mobility Login Process
Cisco Extension Mobility Default Device Profile
Call Coverage in Cisco Unified Communications Manager
Shared Lines
Shared Liens with Barge and Privacy
Call Pickup
Directed and Group Call Pickup
Other Group Call Pickup
Call Hunting Components
Call Hunting with Personal Preferences
Call Park
Intercom in Cisco Unified Communications Manager
Intercom with Connected Line State
Intercom Architecture
Native Cisco Unified Communications Manager Presence
Presence Status on IP Phones
BLF Call Pickup
Limiting Presence Visibility
Subscribe CSS
Presence Groups
Cisco Unified Communications Manager Express Features
Call Forward
Night Service
Paging
Shared Ephone-dns
Call Pickup Groups
Intercom
Summary
References

 

Introducing Cisco Voice and Unified Communications Administration – Volume 2

 

Enabling Telephony Features
Objectives
Configuring Cisco Extension Mobility
Step 1: Activate the Cisco Extension Mobility Service
Step 2: Set Cisco Extension Mobility Service Parameters
Step 3: Add the Cisco Extension Mobility Phone Service
Step 4: Create Default Device Profiles
Step 5a: Create Device Profiles
Step 5b: Subscribe Device Profile to Phone Service
Step 6: Associate Users with Device Profiles
Step 7a: Configure Phones for Cisco Extension Mobility
Step 7b: Subscribe Phones to Phone Service
Configuring Call Coverage in Cisco Unified Communications Manager
Shared Lines
Barge and cBarge Service Parameters
Barge and cBarge Softkeys
Barge and cBarge Configuration
Group Pickup Configuration
Configuring the Softkey Template for Call Pickup Groups
Assign a Directory Number for a Call Pickup Group
Call Park and Directed Call Park Configuration
Add the BLF Directed Call Park Feature
Hunt Configuration Steps
Step 1: Add a Line Group
Step 2: Configure Hunt Lists
Step 3a: Set Hunt Pilot
Step 3b: Set Hunt Forwarding
Step 4: Service Parameters and Login and Logout Feature
Configuring Intercom Functionality in Cisco Unified Communications Manager
Step 1: Create Intercom Partitions
Step 2: Intercom Calling Search Space
Step 3: Create Intercom Directory Number
Configuring Native Cisco Unified Communications Manager Presence
Step 1: Modify Phone Button Template
Step 2: Apply the Phone Button Template to Phones
Step 3: Configure Presence-Enabled Speed-Dial Buttons
Enable Presence-Enabled Call Lists
Presence Policy Example: Subscribe CSS
Assign Subscribe CSSs to Phones and SIP Trunks
Presence Policy Example: Presence Groups
Presence Group Configuration Steps
Step 1: Configure Presence Groups
Step 2: Set the Default Interpresence Group Policy
Step 3a: Assign Presence Groups to Lines and Phones
Step 3b: Assign a Presence Group to a SIP Trunk
Configuring Cisco Unified Communications Manager Express Features
Call Forward Settings
Night Service
Paging
Shared Ephone-dn
Pickup Groups
Intercom
Hunt Groups
Summary
References

 

Understanding Mobility Features
Objectives
Mobile Connect in Cisco Unified Communications Manager
Cisco Unified Mobility Architecture
Access List
Time-of-Day Access
Mobile Connect Call Flow: Incoming Calls to Office Phone
Mobile Connect Call Flow: Internal Calls Placed from a Remote Phone
Mobile Voice Access in Cisco Unified Communications Manager
MVA Call Flow
Cisco Unified Mobility Interaction
Mobility in Cisco Unified Communications Manager Express
Mobility
Summary
References

 

Enabling Mobility Features
Objectives
Configuring Mobile Connect in Cisco Unified Communications Manager
Step 1: Configure Softkey Template
Step 2: Configure End User
Step 3: Configure IP Phone
Step 4: Configure Remote Destination Profile
Step 5a: Add Remote Destinations to a Remote Destination Profile
Step 5b: Configure Ring Schedules
Step 5c: Configure Access Lists
Step 5d: Apply Access Lists
Step 6: Configure Service Parameters
Configuring Mobile Voice Access in Cisco Unified Communications Manager
Step 1: Activate Service
Step 2: Configure Service Parameters
Step 3: Enable MVA for End Users
Step 4: Configure MVA Media Resource
Step 5: Cisco IOS Gateway Configuration
Configuring Mobility in Cisco Unified Communications Manager Express
Configuring Single Number Reach
Summary
References
Module Summary
References
Module Self-Check
Module Self-Check Answer Key

 

Enablement of Cisco Unity Connection and Cisco Unified Presence
Overview
Module Objectives

 

Understanding Cisco Unity Connection
Objectives
Cisco Unity Connection Overview
Single-Site and Multisite Deployment Model
Cisco Unity Connection Integration
Cisco Unity Connection SCCP Integration
Cisco Unity Connection SIP Integration
Cisco Unity Connection Features
Cisco Unity Connection Call Handler
Call Handler Example
Cisco Unity Connection Call Routing      
Cisco Unity Connection Distribution Lists
Cisco Unity Connection Authentication Rules
Cisco Unity Connection Dial Plan
Summary
References

 

Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Objectives
Cisco Unity Connection End User Templates
General Settings vs. User Settings
User Template Basics
Default Class of Service
Password Settings and Roles
Transfer Rules and Greetings
Call Actions
Message Actions and Caller Input
TUI Experience
Cisco Unity Connection End Users
Extensions and Call Forward Options
Voice Messaging with SRST and AAR
Voice Mailbox
Private Distribution Lists
Notification Devices
User Creation Options
Cisco Unity Connection Voice Mailboxes
Message Aging Policy and Mailbox Quotas
Summary
References

 

Understanding End User and Voice Mailbox Implementation Options
Objectives
Configuring Cisco Unity Connection End User Templates
User Template Basics
Password Settings
Administrator Roles
Message Settings
Phone Menu
Playback Message Settings
Message Notification
Configuring Cisco Unity Connection End Users
User and User Template Verification
Alternate Extensions and Names
Private Distribution List
Importing End Users into Cisco Unity Connection
Import Users
Import Users from LDAP
LDAP Directory
Bulk Users
Managing Cisco Unity Connection Message Storage
Mailbox Stores Membership
Message Aging Policy
Mailbox Quotas
Summary
References

 

Understanding Cisco Unified Presence
Objectives
Cisco Unified Presence Features and Functionality
Cisco Unified Personal Communicator Product Overview
Cisco Unified Personal Communicator Operation Modes
Enterprise Instant Messaging
Audio Calls
Video Calls
Integration Support
Cisco Unified Personal Communicator Requirements
Cisco Unified CSF
Cisco Unified Communications Manager IP Phone Service
Cisco IP Phone Messenger User Interface
Cisco IP Phone Messenger Characteristics
Cisco Unified Presence Architecture
Cisco Unified Presence Integration with Microsoft Active Directory and Exchange
Cisco Unified Presence Integration with Cisco Unity Connection
Cisco Unified Presence Integration with Conferencing Servers
Cisco Unified Presence Integration with LDAP
Cisco Unified Presence Calendar Integration
Cisco Unified Personal Communicator Information Flow in Deskphone Mode
Cisco Unified Personal Communicator Information Flow in Softphone Mode
Compliance and Persistent Chat
Quality of Service
Cisco Unified Personal Communicator Port Usage
Summary
References

 

Enabling Cisco Unified Presence   
Objectives
Setting Up End Users in Cisco Unified Communications Manager for Presence
Step 1: License Capabilities Assignment
Step 2: End User Configuration
Step 3: Directory Number Configuration
Step 4: Create Cisco Unified CSF Device
Step 5: Associate the Cisco Unified CSF Device to the End User
Configuring End Users in Cisco Unified Presence
Voice-Mail Server Configuration
Voice-Mail Profile Configuration
CTI Gateway and Profile Configuration 
LDAP Host Configuration
LDAP Profile Configuration
Audio Profile Settings
CCMCIP Profile Settings
Modify End-User Settings in Cisco Unified Presence
Cisco Unified Personal Communicator Options
Troubleshooting Cisco Unified Personal Communicator
Example 1: Cisco Unified IP Phone Cannot Be Selected
Example 2: Telephony Is Not Possible in Softphone Mode
Example 3: Users Are Not Shown as on the Phone During an Active Call
Example 4: End User Cannot Log in to Cisco Unified Personal Communicator
Example 5: Search for a Contact Returns No Results
Example 6: The End User Cannot Control the Cisco Unified IP Phone 9971
Server Health
Problem Report
Cisco Unified Presence Troubleshooter
Configuring Cisco IP Phone Messenger
Step 1: Configure Application User
Step 2: Create the Phone Service
Step 3: Subscribe in the Phone Service
Cisco IP Phone Messenger Setup on Cisco Unified Presence
Step 1: Enable Cisco IP Phone Messenger
Step 2: Manage Cisco IP Phone Messenger Response Messages
Verify the Cisco IP Phone Messenger Status
Summary
References
Module Summary
References
Module Self-Check
Module Self-Check Answer Key

 

Cisco Unified Communications Solutions Maintenance
Overview
Module Objectives

 

Providing End-User Support
Objectives
Troubleshooting Phone Registration Issues
Sample Network Problem
Gather Facts
Sample Network Problem: Gather Facts
Consider Possibilities
Sample Network Problem: Considering Possibilities
Create Action Plan
Sample Network Problem: Action Plan
Implement Action Plan
Observe Results
Restart the Problem-Solving Process
Document Results
Troubleshooting IP Phone Registration
Divide-and-Conquer Methodology
Troubleshooting: No IP Address
Troubleshooting: TFTP Download Fails
Troubleshooting: Not Registered
Switch Configuration Overview
PoE with Cisco Catalyst Switches
VLAN Overview
Voice VLANs
Single VLAN Access Port
Multi-VLAN Access Port
Trunk Ports
Configuring Voice VLANs with Access Ports
Configuring Trunk Ports
Verifying Voice VLAN Configuration
Voice Quality Issues
Provisioning for Voice: VoIP Bandwidth Reference Tables
QoS Traffic Requirements and Recommendations: Videoconferencing
Call Statistics on IP Phones
Summary
References

 

Understanding Cisco Unified Communications Manager Reports
Objectives
Generating Reports on Cisco Unified Communications Manager
Generating Reports
Cisco Unified Reporting Status Messages and Icons
Sample Report
Analyze the Generated Reports
Example 1: Troubleshooting
Example 2: Maintenance
Example 3: System Analysis
Summary
References

 

Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Objectives
Cisco Unified Communications Manager CAR Tool Overview
Activating Cisco Unified Communications Manager CAR Services
CDR Service Parameters
Cisco Unified Communications Manager CAR Tool User Types
CDR and CMR Architecture
CDR Management and System Settings
Cisco Unified Communications Manager CAR Tool Overview for Managers
Cisco Unified Communications Manager CAR Tool Overview for Administrators
Cisco Unified Communications Manager CAR System Parameters
Cisco Unified Communications Manager CAR Scheduler
Cisco Unified Communications Manager CAR Database
Automatic Report Generation
Common Automatic Report Generation Interval
Export CDR and CMR Records
Using the CDR Search Feature
Generating CDR Reports
Generating Bill Reports
Viewing Bill Reports
Generating Top N Reports
Generating System Reports
Generating QoS Detail Reports
Viewing QoS Detail Reports
Generating Device Reports
Generating Gateway Utilization Reports
Viewing Gateway Utilization Reports
Summary
References

 

Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Objectives
Cisco Unified RTMT Overview
Service Parameters
Cisco Unified RTMT System Requirements
Enable a User for Cisco Unified RTMT Login
Cisco Unified RTMT Menu
Monitoring the System with Cisco Unified RTMT
Performance
Alert Notification Configuration
Alert Central
Using Remote Browse
Syslog Viewer
Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT
Gateway Monitoring
Using Profiles
Using Device Search
Database Summary
Summary
References

 

Monitoring Voice Mail in Cisco Unity Connection
Objectives
Generating Reports on Cisco Unity Connection
User Report Example
User Report Example Output
Serviceability Reports
Report Configuration Parameters
Analyzing the Cisco Unity Connection Reports
Cisco Unified RTMT
Server Report
Using Reports for Troubleshooting and Maintenance
User Lockout Report
Unlock the User
Port Activity Report
Weekly Maintenance Tasks
Billing Reports
Summary
References    

 

Understanding the Disaster Recovery System
Objectives
Disaster Recovery System Overview
Disaster Recovery System Architecture
Disaster Recovery System Menu
Disaster Recovery System Components
Backing Up Cisco Unified Communications Solutions
Scheduler
Manual Backup
Backup Status
Restoring Cisco Unified Communications Solutions
Restore Wizard: Type of Restore
Restore Wizard: Restore Status
History
Summary
References
Module Summary
References

 

Introducing Cisco Voice and Unified Communications Administration

 

Lab Guide                                                          

 

Overview
This guide represents the instructions and other information concerning the lab activities for this course.  You can find the solutions in the Lab Activity Answer Key.

 

Outline

 

This guide includes these activities:

  • Lab 2-1: Exploring Administrator Interfaces
  • Lab 2-2: Exploring End-User Interfaces
  • Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager
  • Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
  • Lab 4-1: Implementing Endpoints
  • Lab 4-2: Implementing End Users
  • Lab 5-1: Enabling Telephony Features
  • Lab 5-2: Enabling Mobility Features
  • Lab 6-1: Implementing End Users and Voice Mailboxes
  • Lab 6-2: Enabling Cisco Unified Presence
  • Lab 7-1: Providing End-User Support
  • Lab 7-2: Generating Cisco Unified Communications Manager Reports
  • Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
  • Lab 7-4: Monitoring the System with Cisco Unified RTMT
  • Lab 7-5: Monitoring Usage of Cisco Unity Connection
  • Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
  • Answer Key                                



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